Lodging a Complaint

The usual way in which matters are brought to the attention of the Real Estate and Business Agents Supervisory Board is by a complaint. 
 
Complaints may be received from consumers, another agent or sales representative, or other interested party.
 
If you are dissatisfied with the standard of conduct of an agent or sales representative, the following course of action is recommended:
   
Step 1:
Contact the agent or sales representative (or the agent in control of the representative) who undertook the work, and discuss your concern with them.  This may give them the opportunity to rectify the problem, if possible.
 
Step 2:
If you remain dissatisfied, contact the Board through the Advice Line on 1300 30 40 64 to discuss the matter.
 
Step 3:
If, after discussing your matter, you wish to lodge a complaint with the Board, then this is required to be done in writing.  There are several ways in which you can do this:
  • Complete and lodge an online complaint form; or
  • Complete a hard copy complaint form and send it to the Board; or
  • Simply write to the Registrar of the Board detailing the problem and attaching all relevant contracts, correspondence, and any other documents that will assist the Board to investigate your complaint.
An information sheet is available to assist you with completing your complaint form. 
 
Step 4:
The Board will then acknowledge receipt of your complaint, and an inspector will contact you.